Alaska RR Superbass upside down coupler

• Alaska RR Superbass upside down coupler
  Posted by Djeerd on 26 Oct, 2020 20:40
• I recently purchased and received the Alaska RR F7 AA Set (2033240) with Alaska RR F7B (2033248) and Alaska RR Superbass F7B.
  
  The Superbass has couplers turned the same way. One is upside down. You cannot connect this unit to other trains (two left feet).
  
  How can I get this corrected?
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• #1 Reply
  Posted by TrainLarry on 26 Oct, 2020 22:35
• Welcome to the forum!
  
  Since this is a brand new item, return it to the dealer and ask for an exchange or repair. It sounds like the coupler was installed upside down. The motor will have to be removed from the truck so the truck can be lowered away from the frame. The coupler can then be accessed.
  
  
  Larry
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• #2 Reply
  Posted by Djeerd on 02 Nov, 2020 15:49
• Larry,
  
  Thank You.
  
  UPDATE: I contacted Lionel and they gave me a RMA number so i shipped it to them. Wish me luck.
  
  David
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• #3 Reply
  Posted by TrainLarry on 02 Nov, 2020 16:55
• Good news.
  
  Keep us posted, thank you.
  
  
  Larry
•