Thanks for the response Larry. I have gone over the manual multiple times; even though the manual contradicts Lionel YouTube video; one saying the break in the insulated 5inch track goes opposite the lock on and the other saying it should be on the same side as the lock on. Either way tried both and produced same result. When I plug in track gateman comes out, train on other side of track not moving, for about 5 seconds retreats never to be seen again until I unplug and plug back in. I mean it’s a jack that only goes in one way. I even returned it for a new one thinking it was a production error, same thing with replacement. I would show video if forum would let me.