Hello, I am new to this forum and happy new year to all. I apologize if this has been posted, but a search couldn't find anything.
I purchased Lionel BNSF LionChief Set with Bluetooth O Scale (model 684732) in around December 2019. It worked flawlessly until about a month ago (roughly 1 year + several days after my purchase date). The train became stuck on what appears to be full throttle, as soon as it touches the powered track. Here is the observed behavior:
- When placing on the powered track, the wheels spin at what seems to be full throttle
- The chime beeps, just as it would chime when it initially gets power.
- The horn and bells still work.
- Setting the throttle in forward, on the remote, changes nothing.
- Setting the throttle in reverse and half throttle or more stops the locomotive briefly. Then it seems to flash lights, as if power cycles, loses bluetooth connection, then reconnects and proceeds back in full forward throttle.
- The exact same behavior holds for the remote and the app

Since it happened so close to the warranty expiration, I tried contacting Lionel, but they seemed to have ignored my request. Now I'm trying to see if I can fix it myself. I was reluctant at first, to avoid warranty issues, but I'm guessing I'm on my own, at this point, and need to fix it myself. Thanks for anyone's help/advice.

BTW, I tried uploading a picture, but it said the upload folder is full, so I'm unable to upload.