The Lionel shipping schedule is a joke and so is the customer support.
The Grand Central Terminal was due out Aug. from a April order date, and it's still not in! The Lionel web site is a joke, and when you ask questions from customer service they can answer anything in detail. Why post a schedule if it's never accurate? Why post a schedule if its not updated? Grand central terminal as a christmas present in 2013 on the 100 anniversary of the real terminal? I don't think so. Way to disappoint again Lionel!
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I am sorry you feel that way. Lionel's manufacturer in china has been behind on production for a long time. Also, the terminal was in high demand, so you can not expect them to be exactly on time. For such a high quality company, Lionel can make up for being behind in its high quality.