Well I’ve tried calling and emailing Lionel, even contacted the most local Lionel service center. I ordered the parts from Lionel and never even got a confirmation email back from them. I am a little confused is this a normal behavior from Lionel?

I have been attempting to contact Lionel on and off since the beginning of December. Sent 3 emails and several phone calls and no response and was on hold music for greater than 25 minutes With no answer. Has anyone had this experience?

6-28701 NP switcher

I have a Tmcc 0-8-0 switcher, they locomotive was Inadvertently places on DC LionMaster track, a polar express set I had set up for my Nephew, guess he though the old berk was not big enough. Any ways it didn’t stay long but I did get white smoke and the horrible smell of burned electronics. Right now it trips the transformer on the AC track. I’ve inspected the boards I do not see any damage. Any ideas what may have burned up?