Lionel Train Forum - Lionel Trains




Author Topic: Train arrived damaged  (Read 835 times)

  • New Member
  • *
  • Posts: 3
    • View Profile

  • Total Badges: 9
    Badges: (View All)
    Second year Anniversary One year Anniversary Level 2
Train arrived damaged
« on: December 13, 2014, 04:18:54 pm »
Received my 10th anniversary Polar Express RTR today.
The box looked fine but the locomotive had broken linkage and paint chips on both sides.
Looked like it might have been dropped during assembly, can't figure it out.




[ Attachment Invalid Or Does Not Exist ]
« Last Edit: December 13, 2014, 05:48:15 pm by Firefly »

Share on Bluesky Share on Facebook


  • Moderator
  • *****
  • Posts: 491
    • View Profile
  • Scale(s) Modeled: 0 scale

  • Total Badges: 19
    Badges: (View All)
    Seventh year Anniversary Sixth year Anniversary Fifth year Anniversary
Re: Train arrived damaged
« Reply #1 on: December 13, 2014, 08:01:02 pm »
Notify the sender of the damage, and ask to have a replacement sent.

Damage in shipment is a big problem these days, and can be traced to the tight fitting styrofoam packaging. The styrofoam cradles the trains nice, especially the locomotives, but it does not shield the contents well from handling. It transmits handling shocks to the contents, thus the damage. Probably the best  packaging would be to bubble wrap each piece.

Larry

  • Administrator
  • *****
  • Posts: 92
    • View Profile
    • Lionel Train Forum

  • Total Badges: 23
    Badges: (View All)
    Avatar Karma Good Level 5
Re: Train arrived damaged
« Reply #2 on: December 13, 2014, 10:54:38 pm »
Bummer.  Would be making a phone call to fed ex or the sender to figure it out .      Just got in a loco with similar shipping damage.

 

Member Photos

Recent Threads

Reassemble of a Lionel 313 Bascule Bridge by WestPAKid
March 02, 2026, 06:37:34 pm

Re: Horn Operation in Santa Fe diesel?? by mtnman1
February 08, 2026, 11:12:59 pm

Re: Horn Operation in Santa Fe diesel?? by mtnman1
February 08, 2026, 11:08:53 pm

1972 Lionel 6-8111 DT&I Repair and Modification by Gary M
February 07, 2026, 09:19:20 am

Lionel in England by John Bull
January 31, 2026, 05:50:09 pm

Menu


Donate to LTF Here

Lionel Trains

Lionel Train Forum - Model Train Forum

©2012-2023  LionelTrainForum.com