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Train arrived damaged
« on: December 13, 2014, 04:18:54 pm »
Received my 10th anniversary Polar Express RTR today.
The box looked fine but the locomotive had broken linkage and paint chips on both sides.
Looked like it might have been dropped during assembly, can't figure it out.




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« Last Edit: December 13, 2014, 05:48:15 pm by Firefly »
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Re: Train arrived damaged
« Reply #1 on: December 13, 2014, 08:01:02 pm »
Notify the sender of the damage, and ask to have a replacement sent.

Damage in shipment is a big problem these days, and can be traced to the tight fitting styrofoam packaging. The styrofoam cradles the trains nice, especially the locomotives, but it does not shield the contents well from handling. It transmits handling shocks to the contents, thus the damage. Probably the best  packaging would be to bubble wrap each piece.

Larry
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Re: Train arrived damaged
« Reply #2 on: December 13, 2014, 10:54:38 pm »
Bummer.  Would be making a phone call to fed ex or the sender to figure it out .      Just got in a loco with similar shipping damage.
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